FAQs

Please log in your LEADER ACCESSORIES account and visit "My orders" to check the order status.

Normally, it will take 1-2 working days to prepare your order. We will email you with tracking number when it is shipped out.

Note: Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.

We're sorry that the billing address can't be edited once payment info is submitted.

*Note: The billing address won't affect the shipment of your order. If you already paid but want to change it, you may cancel the current order then repurchase.

We process orders quickly, so we’ll do our best to help you with any changes or cancellations before your order starts making moves. Please CONTACT US as soon as possible if you want to cancel the order.

*Note: We're not able to cancel an order that has been shipped. We recommend you do a return for a refund with our return label.

Have a discount? Awesome! You can add it to your order when moving through checkout. There will be a box on the right side of the screen above your order’s subtotal. Enter the code and your total will reflect the new amount.

Trouble with discount codes is commonly caused by expiration dates or what’s in your shopping cart. Double check if the code you received has any restrictions, like a price hurdle or expiration date. Discount codes are also only applicable to "discountable" items.

Code still not working? CONTACT US and we can help troubleshoot from there!

We're sorry to tell you that we don't offer a expedited shipping option.We offer Standard Shipping (3-10 business days).Usually the package will be delivered in a week. Very quick!

Once the order has shipped, we will email your tracking number and tracking website.We are not responsible for delays caused by the customs department in your country.

Apologize about this inconvenience, package might be delivered to your mail box or signed by your neighbors, please have a check first.

If no result, kindly contact the shipping courier to check for more details.

If you were not at home when the shipping company delivers your order, you can ask your family or friends to sign for it if possible. Or you can contact the shipping company to arrange delivery when you are available.

Apologize about this inconvenience, it may be caused by wrong or incomplete address, invalid phone number or other reasons.Would you please contact the shipping courier to check for more details first?

For more information, you may CONTACT US.

Hi, we will do partial shipping for your order in the following conditions:

1) Items are from different warehouses.

2) Different preparing time for items.

3) Weight limit of custom or courier, to avoid extra fee.

Note: partial shipping will not charge you extra fee.

It's becaused your order might be splitted into several packages. The others are on the way to you.

Normally, an email with tracking number will be sent to your account email address after the order is shipped out in 24 hours.

If you did not receive the email:

1. Please visit "My Orders" to check the order status, it could be still in processing.

2. Please check if you loged in the correct Leader Accessories account, the email is sent to the registered email address.

3. Please check your junk emails and if your email address shielded our email.

4. Still couldn't find it? You may CONTACT US for more information.

We have several warehouses located in CA,WI. Typically, we will ship your packages from the nearest warehouse that has your items in stock.

Please note: In the event, your items are stocked in different warehouses, your order may be shipped in separate packages.

For specific shipping time and shipping cost, it can be checked via Shipping info.

Yes, we accept exchange within 30 days of receipt for most items in new condition. Kindly suggest you to contact manual service for exchange details if necessary.

Note: Item ID or Item sku is needed. (You can find the sku number at the description of the item)

We sincerely apologize for the inconvenience!
You may CONTACT US for a refund or a reshipment.

Note: The order number is needed. Please also submit photos of the defective/wrong item(s) you received.

Sorry that our products did not meet your expection. Please CONTACT US and tell us which items you want to return.

Note: Item ID or Item sku is needed, so that our agent can process your return request and offer the return address for you.

We will offer a full refund for all eligible items, excluding shipping fees, shipping guarantees.Coupon codes and points will not be refunded as they do not carry monetary value.

It will take up to 7 days to process your refund or exchange request after we receive your package.

Sorry for this, maybe your order was shipped out in different packages separately, you can check details via "My orders".

If not, please contact our manual service for more help.

Note: here are some info needed:

1. pictures of the whole outer package including shipping label and all items you received.

2. SKU or item id of missing item

We do apologize for the inconvenience, kindly suggest you to contact manual service to check for details if necessary.

Note: here are some info needed:

1. picture of the different parts about the item

2. Item ID or Item sku of the item. (You can find the sku number at the description of the item)

Hi, we will offer a refund of actual price on all items you returned.

Note: Original shipping fee and shipping guarantee are non-refundable.

We do apologize for the inconvenience.

If an item is marked as “Sold Out” and it isn't restocked within 2 weeks, it is likely to be removed from our online store.